Terms of Service

PrimeCut Media Services is the trading name of Black Eagle Services FZCO ("PrimeCut", "we", "us"), the supplier of our editing services:

Company and legal contact: kaatz@black-eagle.ae.

These terms apply when you order our services. Project-specific scope, pricing and schedules are confirmed in your written quote or order. Browsing this website alone does not place an order.

We provide professional video editing and post-production, including Reels packages and monthly YouTube or longform editing subscriptions. Your confirmed package or written quote defines deliverables, formats, pricing and turnaround.

Every client is assigned a dedicated editor. Unlimited revisions cover refinements within the agreed brief; a new concept, additional deliverables or a change of scope will be discussed and agreed before any additional charge. Turnaround starts after we receive the required footage, brief and any agreed payment, and depends on timely feedback.

Please provide accurate instructions and content you have the right to use, including footage, music, logos and personal images. Obtain any necessary licences and permissions. Do not submit unlawful content or material that infringes another person's rights. Where account access is provided, keep your credentials confidential.

You retain 100% ownership of the content you submit and the edited materials we deliver. We do not claim ownership of your content. Third-party music, stock footage, fonts or other licensed assets remain subject to their respective licence terms; rights we do not own cannot be transferred.

We use your project materials to perform the agreed services and do not publish them in our portfolio without your permission. Any additional confidentiality or data-processing requirements should be agreed in writing before files are shared.

Prices are quoted in AED. Your order confirmation sets out the amount payable and any applicable taxes before purchase. Payments are processed through Stripe; PrimeCut does not receive your full payment-card details. The public website does not currently collect card details or provide an embedded checkout.

YouTube editing subscriptions run month to month and may be cancelled at any time by emailing support@primecut.me or contacting us through your existing project conversation. Cancel before the next renewal to stop the next monthly charge. Cancellation takes effect at the end of the current paid period; you remain entitled to the agreed services for that period. Cancellation is not subject to a cancellation fee.

If there is a problem with your order, contact support@primecut.me with your project details. We will review the issue and discuss correction, re-performance or any applicable refund. Any project-specific refund conditions must be provided before purchase. These terms do not exclude refunds, withdrawal rights or other remedies required by applicable law.

If mandatory consumer withdrawal rights apply to your purchase, any request to begin work during a withdrawal period and any legally required acknowledgement will be obtained separately; accepting these terms alone does not waive those rights.

We exercise reasonable care and skill in providing our services. To the extent permitted by applicable law, we are not liable for indirect or consequential losses, including lost profits or anticipated audience growth. No particular number of views, sales or engagement is guaranteed.

Nothing in these terms limits liability that cannot lawfully be excluded, including liability for fraud or wilful misconduct, or restricts mandatory consumer rights.

The terms agreed when you place an order apply to that order unless a change is mutually agreed or required by law. Please raise concerns with support@primecut.me so we can seek a fair resolution. Mandatory rights and protections under applicable law remain unaffected.